Delivery notification
We all know that few things irritate customers more than problems with the delivery of their goods. And Yakara can help you make sure you get it right every time.
Our automated contact services use personalised voice and text messages to keep your customers informed about the status and progress of their order at every stage. Customers can be given options to automatically re-schedule their deliveries, upgrade to a premium delivery service or be connected to an agent to handle more complex requests. That means:
* higher levels of satisfaction and repeat business from customers who feel informed and valued.
* more successful first-time deliveries, especially important for perishable or time-critcal goods.
* a reduction in time-consuming inbound calls for your agents from customers enquiring about expected delivery times or missed deliveries.
* fewer wasted journeys; saving time whilst minimising fuel costs and unnecessary carbon emissions.
Case Study: Read how award-winning Scottish butcher, Donald Russell, use delivery notifications to keep their customers informed and improve customer service --->