Your customers don’t want to spend time queuing to speak to an agent just to make a routine purchase or order. Instead, they increasingly prefer to use automated systems that get them what they want as quickly and easily as possible.
Yakara’s self-service automated channel allows your customers to carry out many processes – including registration, ordering, payment and purchasing – in the way that’s most convenient for them.
And for contact centres, our text and voice services are simple to use, fast and secure, giving you a cost-effective, high capacity channel that complements your existing systems and easily manages demand peaks. It also frees your agents from handling these routine calls and allows them to concentrate on more productive work.
You can use our systems to encourage customer loyalty and repeat purchases, informing them of special offers, new releases, etc., and giving them prompts to buy.
For pay TV purchases, for example, customers can register, order, and begin viewing within seconds of making their purchase. Similarly, customers buying tickets for an event can enjoy fast and easy purchasing with no call queues.
These are just a couple of examples – contact us to find out more about how we can make your business better for you and for your customers.