Improving your company’s debt collection means collecting more money from your customers, as quickly and cost-effectively as possible.
Yakara Inform, our automated text and voice services can simplify your entire collections process, freeing up your agents for more productive tasks, saving you money, and collecting substantially more than traditional methods.
We can develop a programme of automated customer contact covering your entire collections cycle – from friendly early reminders to final payment demands. It offers customers a consistent experience that always follows your own best business practices and improves retention rates by delivering the right options, at the right time, to the right customer, through the channel of their choice.
Yakara Inform services for collections teams deliver powerful results:
- Collect more money, more quickly.
- Reduce your overall cost per contact.
- Increase agent efficiency and satisfaction.
- Automating repetitive, unrewarding tasks.
- Agents spend more time talking to the right person at the right time.
- Increase self-service transactions and automated collections.
- Ensure consistent contact, with no risk of going off-script.
Manage customer contact volumes to make the best use of agent time, keeping them busy but not overloaded.