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Customer service and on-going relationship management are vital to any modern successful company. Pro-active, positive contact with your customers raises awareness, increases loyalty and improves retention. Yakara’s automated text and voice services are an effective method of staying in touch with your customers, keeping them informed and enabling them to take action in a timely manner. With Yakara it is easy to: - Deliver high-quality, branded messages that improve the customer experience with welcome messages, notice of service changes, product recalls and more.
- Engage with a large customer base quickly, effectively and economically.
- Pre-empt inbound calls (call avoidance) with delivery notification, billing reminders and renewal alerts.
- Keep customer records up to date by requesting changes to addresses and account details, such as credit card updates.
- Increase revenues through customer care contact with interactive messages that deliver up-selling and cross-selling opportunities.
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