We all know that few things irritate customers more than problems with the delivery of their goods. And Yakara can help you make sure you get it right every time.
Our automated contact services use personalised voice, text messages and email to keep your customers informed about the status and progress of their order at every stage.
Customers can be given options to automatically re-schedule their deliveries, upgrade to a premium delivery service or be connected to an agent to handle more complex requests.
Benefits for Carriers:
- More successful first-time deliveries, especially important for perishable or time-critical goods.
- Fewer wasted journeys; saving time whilst minimising fuel costs and unnecessary carbon emissions.
- Differentiate your service against your competitors.
Benefits for Recipients:
- Spend less time waiting on deliveries.
- Receive a better end-to-end service.
- Have greater confidence when using online ordering.
- Be informed, there is no need to actively chase packages.
Benefits for Merchants:
- Higher levels of satisfaction and repeat business from customers who feel informed and valued.
- A reduction in time-consuming inbound calls for your agents from customers enquiring about expected delivery times or missed deliveries.
- Emergency broadcasts to quickly notify customers in situations such as delayed deliveries or product recalls.