Customer notifications and alerts
Informed customers are happier customers. We have a range of products and solutions that can help you keep your customers updated by sending them reminders and notifications via personalised voice, text or email messages.
Customers can reschedule delivery times, advise where the parcel can be placed if they are out, and can connect to an agent if they have a more complex request.
Use our web console to send timely reminders to your customers. Message them to confirm home visits and deliveries; remind them that a payment or appointment is due, or simply send tips to help them reduce costs.
When you need to alert your customers to a service outage or an unplanned event, Yakara’s system helps you send out a high volume of messages quickly, avoiding unnecessary calls to your call centre.