Proactive customer engagement
The style of customer communication has changed. On a daily basis consumers switch between landline voice, mobile, web, SMS and email, and so the way you communicate with your customers has to evolve. Our cloud services can help you proactively engage and interact with your customers through multi-channel, end-to-end solutions.
Why use Yakara?
Call centre staff spend an inordinate amount of time trying to get through to the right customer at the right time. Letters are slow, and expensive to distribute. Interactive messaging eliminates time wastage by allowing your customers to respond immediately, or at a more convenient time, through the channel of their choice. With our secure services you can:
- Cost effectively increase customer communication
- Reduce your contact centre costs
- Reduce the impact of false declines with interactive messaging
- Ensure the security of your services with 2 factor authentication
- Increase staff efficiency
- Reduce fraud while minimising false declines
- Increase collection and payment rates
Send payment reminders linked directly to easy ways to pay through text, mobile, internet or voice and enable fast repeat payments.
Verify your customers identity, receive alerts when potential fraud have been identified and check the validity of telephone numbers.
Send welcome messages or high volume personalised messages to customers and alert them to new products and services.
Secure and Simple
We have over 20 years’ experience of delivering leading-edge interactive technology services for national and global organisations:
- Customer data handled in secure ISO27001 data centres
- PCI DSS certified for payment handling
- 24/7 support
- Multi-lingual, personalised, localised services
- Easy set up, and intuitive to use