Reduce costs and improve service
We understand the need in local government to keep the costs down while continually improving the service provided.
Residents want to connect with you at any time of day using the method of their choice. Our cloud services help you to communicate and interact with your residents through interactive voice, text and smartphone. Whether is be automated appointment handling, collecting payments, getting feedback on your services or simply keeping residents up-to date on your services, we have a solution that can help.
Why use Yakara?
Getting in touch with the right customer, at the right time, via the right channel can be a frustrating and daunting prospect. With our solutions you can use interactive messaging to connect with your residents at a time that is convenient for them, eliminating wasted time on phone calls and letters.
- Reduce the cost of collection for council tax, rent arrears and sundries etc
- Increase resident satisfaction with service alerts
- Increase contact centre efficiency
- Get valuable feedback on your services
- Benchmark your performance year-on-year.
Send payment reminders with links to easy ways to pay through mobile, web, internet, text or voice and enable fast repeat payments.
Keep your residents up to date on service issues with targeted real-time notifications.
Promote and get feedback on your services and quickly identify common customer issues.
Secure & Simple
We have over 20 years’ experience of delivering leading-edge interactive technology services for national and global organisations:
- Customer data handled in secure ISO27001 data centres
- PCI DSS certified for payment handling
- 24/7 support
- Multi-lingual, personalised, localised services
- Easy set up, and intuitive to use