Retail & Logistics
Customer engagement made easy
At Yakara we are experts in customer contact and interactive engagement. Our range of smartphone and web services incorporate; marketing messaging, delivery notifications and scheduling, collections and payments, customer feedback and customer notifications.
Using our cloud-based voice, text and smartphone services can help you to reach your operational goals and increase your customer interactions by proactively engaging your customers and prospects.
Why use Yakara?
Our rage of services allow you to connect with your customers and prospects through interactive messaging. We can help you engage with your customers with multi-channel campaigns that allow your customers to interact with you through a medium of their choice, immediately or at a time of their convenience, so you can:
- Reduce the cost of delivery
- Reduce the number of failed deliveries
- Improve your reverse logistics process
- Cost effective customer engagement
- Increase sales
- Increase collection and payment rates
- Increase efficiency and productivity
Send payment reminders with links to easy ways to pay through mobile, web, internet, text or interactive voice response and enable fast repeat payments.
Send out sale announcements, capture customer preferences for future use and collate customer service reviews.
Engage your customers with real-time offers and announcements, helping them get the most from your loyalty programme.
Make the returns process simple for your customer with regular progress updates, and reduce the load on your contact centre.
Secure & Simple
We have over 20 years’ experience of delivering leading-edge interactive technology services for national and global organisations:
- Customer data handled in secure ISO27001 data centres
- PCI DSS certified for payment handling
- 24/7 support
- Multi-lingual, personalised, localised services
- Easy set up, and intuitive to use