What does Yakara do? Yakara provides a range of supported interactive services that help organisations make more effective and profitable use of their contact centre agents, while delivering higher customer satisfaction at lower cost per contact. How can Yakara make my existing agents more efficient? Our services enable customer contact and response through automated voice, SMS and mobile internet channels. By taking care of the less desirable and more repetitive steps in the customer handling process, our services free your agents to focus on higher value, more rewarding customer service. How can Yakara make my business more profitable? With a more efficient team of agents, your company can handle a greater volume of business with the same staff. So you can deliver better margins or compete with lower-cost offshore competitors. How can Yakara help my company to deliver better customer service? Our automated services can personalise your communications with your customers, reducing the volume of inbound calls by prompting them to respond at a time and in a way that suits them best. They can have the option to link back to live agents, who then have more time to focus on more complex issues. I already have agents talking to my customers, and an IVR. Why should I use Yakara? Yakara’s services complement and increase the value of your existing communications. By interacting with existing agent/dialer/IVR solutions, Yakara enables you to make the most of every communication with your customers. By using our automated services, you’ll ensure that your call centre agents spend more profitable time talking to the right people in the most productive way. We already send text messages. Why are Yakara's interactive text services better? Text messaging is an area of communication that has seen phenomenal growth in recent years. We have extensive experience and expertise in this field and we can demonstrate that using targeted, personalised text messaging can be a powerful tool for connecting with your customers. And our continuously supported systems have the technology to handle thousands of customer contacts every minute. Is it difficult to integrate Yakara's services? It couldn’t be simpler. Our services are delivered as an ASP model. That means no on-premises hardware; they’re fast and easy to install, and there’s minimal work for your internal IT staff. What results can I expect? Our current clients report excellent results. Returns for your company will depend on exactly the type of service you provide, the nature of your customers, what you aim to achieve, etc. We are happy to meet with you to review your objectives, arrange a demonstration of our services, and discuss how we can make your business better. Surely customers prefer to deal with live human agents instead of automated services? Not necessarily. In some areas – debt collection, for instance – many customers prefer an automated contact, as they may feel embarrassed to speak to a live agent. When making purchases, such as TV or ticketing, consumers want to make their purchases as quickly and conveniently as possible, rather than spend unnecessary time in a queue just to place a routine order. Whatever your customer base, most people find good, pre-recorded voices consistently easy to understand and interact with, and our services can be optimised for your audience. My business is already collecting money from customers. Why should I care about improving their experience? Delivering the best possible customer experience helps ensure that your customers stay with your company, reducing churn and the expense of acquiring new customers. Existing Yakara clients have also found that our services have enabled them to collect more money, more quickly, at a lower cost per contact. What kind of support can I expect? All our services are supported 24/7. Our support includes dedicated engineers with all the tools and escalation capabilities necessary to resolve any problem quickly, efficiently and with minimal impact on your operation.
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