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Call Centre Agent Toolkit

Boost agent efficiency and manage inbound calls with our Call Centre Agent Toolkit. The console enables real-time contact options, enhancing collections via paylinks, recurring payments, or plans.

Yakara AgentMessenger connects with customers, offering agent interaction while controlling call rates and optimising utilisation.

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Agent Console

Our call centre toolkit offers a range of tools that enable agents to personalise payment options while integrating seamlessly with your existing collections process. These options include:

Deferred Payments

One Time Payments

One-off Reduced Payments

Payment Plans

Call Backs

Features & Benefits of Agent Consoles

Cloud-based system that enables agents to create more positive outcomes.

Payment invite links or QR codes can be sent via multiple channels: SMS, Webchat, and Email.

Maximise positive outcomes from calls to increase collections

Create personalised payment links while talking to customers (STAT)

Dashboard visibility for full oversight of call outcomes, enabling follow-up actions and fulfilling consumer duty.

Dashboard visibility for full oversight of call outcomes, enabling follow-up actions and fulfilling consumer duty.

Be in control of in bound calls - Yakara AgentMessenger

A challenge

Managing call centres can be challenging, particularly when balancing resources and customer service.   

Proactive

AgentMessenger proactively drives inbound calls during periods of sufficient staffing. Customers are contacted in a priority order set by you, ensuring maximum efficiency.

Prompted

With  AgentMessenger, customers receive an interactive voice call, prompting them to make a payment or transfer to an agent. Call volumes can be controlled to prevent agent overload.