As payment expectations evolve, Yakara helps you stay ahead by improving collections across the full payment cycle. Through omni-channel messaging, you can keep customers informed at every stage. Moreover, our solution supports secure payments via card, digital wallet, or open banking—making the entire process faster and more convenient.
In today’s utility sector, customer retention is more challenging than ever. As comparison sites simplify the switching process, customers can change providers with minimal effort.
To stay ahead, you must maintain a competitive edge through exceptional service. That’s where we come in. Yakara helps you stand out by delivering specialised customer engagement tools that improve service, boost loyalty, and reduce churn.
Yakara has helped us to improve our arrears management and boost customer service across multiple retail brands. Our call centre advisors can now easily introduce callers to self-service options, whilst we have seen a 40% improvement in our automated collections cycle.
The Council’s collaboration with Yakara has delivered immediate results. The integrated text reminder and payment option offers customers greater convenience and has helped improve collection rates. The Yakara team took time to listen to our requirements and this played a huge part in delivering a successful customer engagement tool.
Yakara’s service reminds patients when their NHS appointments are due and enables them to confirm, change or cancel their slot. We have seen a reduction in missed appointments, helping to make our clinic more efficient and effective. Patient data security is paramount and we trust Yakara to process this with the necessary diligence and care.
