Intelligent customer engagement
Yakara provides trusted transaction services that help you to engage with your customers to process payments, sensitive information and other business interactions.
Our range of products enables timely customer engagement through smartphone, voice, text and web. Our agent console supports your contact centre and home workers with an intelligent one-stop-shop solution to optimise productivity and increase self-service transactions.
You can launch multi-channel engagement campaigns across many major business functions such as revenue collections, sales and customer care, helping you interact more, spend less, and provide excellent customer service.
Our range of services
Smart collections
Our omni-channel engagement and payment services allow you to engage your customers throughout your collections process with a range of technology including smartphone, text and interactive voice response.
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Appointment scheduling
Send your customers timely reminders when they have an appointment scheduled, and provide them with self-service options for cancellation or amendments.
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Multi-channel messaging
Our multi-channel messaging services allow you to connect quickly and easily with your customers while reducing costs and improving customer satisfaction.
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Contact centre toolkit
Our agent assist console provides your contact centre agents with a comprehensive set of tools to boost revenue collection, drive self-service and improve positive call disposition.
Read moreA trusted service provider for over 20 years
PCI DSS Certified
Security is our top priority and we are PCI DSS Level 1 certified
Multi-channel engagement
We will work with you to build multi-channel campaigns that work for your business
Customer Support
Our knowledgable support team are on hand to help with your queries
Yakara has helped us to improve our arrears management and boost customer service across multiple retail brands. Our call centre advisors can now easily introduce callers to self-service options, whilst we have seen a 40% improvement in our automated collections cycle.
The Council’s collaboration with Yakara has delivered immediate results. The integrated text reminder and payment option offers customers greater convenience and has helped improve collection rates. The Yakara team took time to listen to our requirements and this played a huge part in delivering a successful customer engagement tool.
Yakara’s service reminds patients when their NHS appointments are due and enables them to confirm, change or cancel their slot. We have seen a reduction in missed appointments, helping to make our clinic more efficient and effective. Patient data security is paramount and we trust Yakara to process this with the necessary diligence and care.
Yakara collaborated with us to implement mobile and interactive voice response payments across the UK and Ireland. They closely listened to what we needed and have provided us with an excellent service that has both improved our collections process and saved us money.
Our partnership with Yakara has contributed to an improvement in our benefits speed of processing performance. Staff enjoy the convenience and simplicity of texting customers when they require them to submit evidence or to advise of a review and we receive a greater, quicker response from customers than traditional means of communication, making the service more efficient for all
