Since 1995 Yakara has enabled organisations to engage with their customers in cost effective and efficient ways.
Yakara was established in 1995 with the aim of helping organisations engage with customers in a cost effective and efficient way.
This aim has not changed, although the technology has!
Based in Edinburgh, we have clients throughout the UK and Ireland. With our network partners we can transmit messages to over 200 countries globally.
We work across industries with long term clients from local Government, Retail, Utilities and Healthcare. The world of Telecoms has changed a lot over the last 30 years, and Yakara has changed with it.
After starting with automated Interactive phone calls to landlines, now Yakara offers mobile micro journeys to help your customers complete the tasks you need them to complete. As a PCI Certified organisation, this is often around payments, however we also offer appointment handling, customer services and information gathering.
Take payment details and process the transaction
Verify the customer’s identity without lengthy reference numbers.
Take payment details and process the transaction
At our core is customer engagement and providing seamless omni-channel customer experience to drive your business forward. This is done through working closely with our clients to understand the challenges and create solutions that work with existing practices. Secure processing of customer data is essential, and security is at the centre of the organisation.
As an organisation Yakara are committed to promoting a sustainable and environmentally aware culture. We aim to follow good sustainability practices to reduce our environmental impact and operate in a responsible manner.
Yakara aims to compliment your existing strategies and systems. We offer a flexible approach with dedicated account managers taking time to understand your business needs and constantly reviewing the effectiveness of the service to deliver maximum ROI.
Yakara is a ltd company that operates with a team of directors and reports to a board. Two of the directors are the original founders of Yakara, bringing a wealth of knowledge and experience with them.
We strive to solve problems internally and for our customers. We hire individuals at all levels with a ‘can do’ attitude and ability to look at a problem from multiple angles and want their work to make a difference. Having a diverse team is therefore essential and Yakara welcomes applications from all backgrounds.
The Yakara Cloud Services Platform has the capacity and flexibility to support a wide range of customer engagement services across the globe.
We process high volumes of messaging, voice and payment transactions on a daily basis for our range of enterprise level customers.
Our systems are built with a high level of robustness and resilience in mind, enabling us to support mission critical business operations.
