Transforming Arrears Management with Digital Engagement
Managing arrears is a critical part of customer operations for local authorities, utilities, and housing organisations. Yet traditional debt collection processes can often feel outdated, resource-intensive, and impersonal — leading to rising costs and strained relationships with customers.
At Yakara, we help organisations modernise their approach through intelligent arrears management solutions — empowering your teams to communicate, collect, and support customers more effectively through a single omni-channel platform.
A Smarter Way to Manage Arrears
Our arrears management program is designed to do more than chase payments. It enables your organisation to prevent arrears before they grow, by combining automated communication, personalised repayment options, and real-time analytics.
Using Yakara’s interactive payment technology, you can reach customers via their preferred channels — SMS, email, voice, or web — and give them simple, secure ways to make payments, set up plans, or request support instantly.
Benefits of a Digital Arrears Management Solution
- Early intervention: Identify at-risk accounts quickly through data-driven insights.
- Customer-first communication: Provide clear, friendly reminders and repayment choices that support customer wellbeing.
- Efficiency gains: Reduce manual follow-ups, improve recovery rates, and cut operational costs.
- Compliance assurance: Stay aligned with the latest arrears management directives and regulatory standards.
Yakara’s arrears management program (AMP) integrates seamlessly with existing systems, helping public sector and utility organisations streamline collections while maintaining trust and transparency.
Supporting Customers with Dignity
Arrears management isn’t just about recovery — it’s about engagement. By offering customers flexibility and convenience, you can reduce anxiety around payments and encourage proactive communication.
With Yakara’s solutions, your teams can track progress, automate reminders, and create a consistent, positive experience — whether dealing with small arrears or complex repayment plans.
Life After Debt: Building Better Relationships
A digital-first arrears management approach strengthens long-term relationships with your customers. By reducing friction and offering support when it’s needed most, your organisation can move from managing arrears reactively to preventing them altogether.
From debt management plans to large-scale recovery programs, Yakara enables a more connected, transparent, and customer-friendly process — improving both performance and reputation.
Ready to reimagine arrears management for your organisation?
Yakara helps public sector and utility providers modernise debt recovery with digital payment and engagement tools that drive results and build trust. Talk to our team today to see how we can help.