Yakara’s AgentAssist console provides a complete toolkit to support contact centre agents in their daily work. It equips your team to resolve more customer issues quickly and helps ease the overall workload on staff.
Contact centres aim to deliver excellent service and leave customers with a positive impression after every interaction. Achieving this requires tools that support agents, reduce stress, and improve efficiency.
With Yakara’s intelligent services, your team can resolve more calls the first time. In addition, waiting times are reduced, and overall customer satisfaction improves. By streamlining call handling, contact centres create smoother and more reliable customer journeys.
Yakara has helped us to improve our arrears management and boost customer service across multiple retail brands. Our call centre advisors can now easily introduce callers to self-service options, whilst we have seen a 40% improvement in our automated collections cycle.
The Council’s collaboration with Yakara has delivered immediate results. The integrated text reminder and payment option offers customers greater convenience and has helped improve collection rates. The Yakara team took time to listen to our requirements and this played a huge part in delivering a successful customer engagement tool.
Yakara’s service reminds patients when their NHS appointments are due and enables them to confirm, change or cancel their slot. We have seen a reduction in missed appointments, helping to make our clinic more efficient and effective. Patient data security is paramount and we trust Yakara to process this with the necessary diligence and care.
