As payment expectations evolve, Yakara helps you stay ahead by improving collections across the full payment cycle. Through omni-channel messaging, you can keep customers informed at every stage. Moreover, our solution supports secure payments via card, digital wallet, or open banking—making the entire process faster and more convenient.
In today’s utility sector, customer retention is more challenging than ever. As comparison sites simplify the switching process, customers can change providers with minimal effort.
To stay ahead, you must maintain a competitive edge through exceptional service. That’s where we come in. Yakara helps you stand out by delivering specialised customer engagement tools that improve service, boost loyalty, and reduce churn.
To help you collect payments more efficiently, Yakara offers omni-channel payment solutions that allow customers to pay via mobile, SMS, IVR, or web.
With our MobilePay service, you can send timely RCS alerts when a bill is due. These include secure, personalised links that take customers straight to a mobile-friendly payment page. Furthermore, identity verification is simple—dynamic data ensures they won’t need to retrieve old account numbers or references. The option to save card details also makes repeat payments even quicker.
In addition, our IVR service can be customised for any regional accent or language, giving your customers the convenience of paying over the phone using both voice and touch-tone commands.
Yakara’s Agent Assist payment console helps strengthen your debt recovery processes while also identifying customers who may be in financial difficulty.
With this tool, your agents can easily initiate various payment actions such as deferred payments, reduced amounts, or automated call backs. As a result, each interaction becomes more productive and customer-focused.
In addition, our “promise to pay” service allows agents to set a future payment date for customers who are unable to pay immediately. A secure SMS message with a payment link will then be sent to collect funds on the agreed date.
To further support your team, we can help design a decision tree that guides agents in selecting the right payment path for each customer’s situation. This also includes flagging those who may need to be referred for additional support or advice.
Give your customers the flexibility to top up their smart meter anytime, from the comfort of their own home. Available 24/7, our mobile and IVR solutions allow users to verify their identity and enter payment details quickly and securely.
Using our intelligent IVR system, the process is simple. Customers just need to make a call, confirm their identity, and provide payment details—no need for apps or logins.
Alternatively, for even greater ease, customers can use our text-to-pay service. By texting “PAY” to a short code, they instantly receive a secure mobile payment link, making top-ups faster and more convenient than ever.
Collecting customer feedback is simple and efficient with Yakara. You can create tailored questionnaires for a variety of scenarios, which can be triggered automatically or sent manually when needed.
Moreover, real-time reporting helps you identify recurring issues and address complaints quickly—ensuring a better experience for every customer.
Missed engineer visits can be costly and disruptive, especially when customers aren’t home at the scheduled time. However, Yakara’s AutoAppoint helps you stay ahead by sending timely reminders when appointments are due.
In addition, customers receive a link that allows them to cancel or reschedule easily reducing no-shows and improving operational efficiency.
Give your customers the flexibility to set up regular recurring payments using a card or digital wallet. This ensures a hassle-free experience while helping you maintain consistent revenue.
Once set up, payments are taken automatically on the agreed schedule. Customers receive advance reminders as well as a receipt once the payment has been processed. As a result, recurring payments offer a simple, secure, and reliable way to manage ongoing bills or subscriptions.
Keep your customers informed at every step of their account journey. Whether it’s a contract renewal, service update, or important reminder, Yakara helps you deliver timely communications that matter.
Through digital letter displays and omni-channel messaging, you can ensure customers stay up to date, feel supported, and remain satisfied with your service.
Yakara has helped us to improve our arrears management and boost customer service across multiple retail brands. Our call centre advisors can now easily introduce callers to self-service options, whilst we have seen a 40% improvement in our automated collections cycle.
The Council’s collaboration with Yakara has delivered immediate results. The integrated text reminder and payment option offers customers greater convenience and has helped improve collection rates. The Yakara team took time to listen to our requirements and this played a huge part in delivering a successful customer engagement tool.
Yakara’s service reminds patients when their NHS appointments are due and enables them to confirm, change or cancel their slot. We have seen a reduction in missed appointments, helping to make our clinic more efficient and effective. Patient data security is paramount and we trust Yakara to process this with the necessary diligence and care.
