Give your customers a simple, secure way to make one-off payments, manage recurring subscriptions, or catch up on missed payments as part of your arrears management strategy. Whether you’re a bank, lender, or payment service provider, offering flexible and user-friendly options is no longer a bonus, it’s expected.
The financial landscape is changing fast — and so are your customers’ expectations. According to Forbes (2025), 76% of adults used mobile banking as early as 2021. Today, that number is even higher. People now expect to manage their money using smartphones, apps, and digital tools that offer instant access and real-time updates.
From checking balances to setting up payments, convenience is the top priority.
For financial service providers, the challenge is finding the right balance between cutting-edge technology and a seamless customer experience. Customers want digital journeys that are fast, intuitive, and safe. PCI-compliant messaging and secure payment platforms help you build that trust, while keeping your services accessible 24/7.
Yakara has helped us to improve our arrears management and boost customer service across multiple retail brands. Our call centre advisors can now easily introduce callers to self-service options, whilst we have seen a 40% improvement in our automated collections cycle.
The Council’s collaboration with Yakara has delivered immediate results. The integrated text reminder and payment option offers customers greater convenience and has helped improve collection rates. The Yakara team took time to listen to our requirements and this played a huge part in delivering a successful customer engagement tool.
Yakara’s service reminds patients when their NHS appointments are due and enables them to confirm, change or cancel their slot. We have seen a reduction in missed appointments, helping to make our clinic more efficient and effective. Patient data security is paramount and we trust Yakara to process this with the necessary diligence and care.
