Improve citizen engagement, streamline collections, and reduce operational costs, all while increasing the efficiency of your communication strategy.
Local authorities are under increasing pressure to deliver high-quality services while managing tighter budgets and rising demand. The expectation to do more with less has made operational efficiency a top priority for councils and public sector organisations.
By introducing self-service tools and automating day-to-day citizen engagement, you can significantly reduce the workload on your internal teams. At the same time, you’ll speed up communication, reduce wait times, and provide a better overall experience for your citizens.
From digital payment reminders and secure messaging to multi-channel contact strategies, our solutions are designed to simplify how you communicate with residents, all at a fraction of the cost of traditional print or call-centre methods.
Automation doesn’t mean losing the human touch. It means giving your teams more time to focus on complex queries, vulnerable customers, and service improvements — while the routine tasks take care of themselves.
Avoid time and resource wastage associated with DNA appointments, and abandon costly calls and letters.
Improve your patient care with more communication regarding your practice and their appointments, prescriptions and health checks.
Automating your appointment scheduling will free up your staff to focus on other tasks.
Yakara has helped us to improve our arrears management and boost customer service across multiple retail brands. Our call centre advisors can now easily introduce callers to self-service options, whilst we have seen a 40% improvement in our automated collections cycle.
The Council’s collaboration with Yakara has delivered immediate results. The integrated text reminder and payment option offers customers greater convenience and has helped improve collection rates. The Yakara team took time to listen to our requirements and this played a huge part in delivering a successful customer engagement tool.
Yakara’s service reminds patients when their NHS appointments are due and enables them to confirm, change or cancel their slot. We have seen a reduction in missed appointments, helping to make our clinic more efficient and effective. Patient data security is paramount and we trust Yakara to process this with the necessary diligence and care.
