Interactive
voice response

An IVR system can greatly improve the operations of your call centre by automating customer interactions and allowing them to self-serve out of business hours. Using touch tones, your customers will be able to safely and securely enter their card information to make payments without any need for human intervention.

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Self-service payments

Provide intuitive service to your customers 24/7

Cost-effective customer service

On average, taking an IVR payment is up to seven times cheaper than talking to a live agent, with the added benefit of providing your service out of hours when your business is closed.

Personalised communications

We understand how important your brand identity is for your business, so we provide professionally recorded voice scripts which can be deployed in any language or regional accent to suit your brand.

Omni-channel payments

Our IVR line an be deployed in conjunction with our other payment services so you can launch multi-channel campaigns across your collections cycle.

Secure and compliant

We operate PCI DSS Level 1 compliant processes and infrastructure for our payment handling services.

Why implement an IVR system?

Increase self-service

Allow your customers to make payments 24/7 at their own convenience without the need to speak to a live agent.

Increase call centre efficiency

Ease the load on your contact centre and allow your agents to deal with other pressing matters.

No hold!

Let your customers say goodbye to hold music and provide them with a seamless payment process.

Boost customer service

Allow your customers to navigate to the service they need, when they need it, with low effort.

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Yakara collaborated with us to implement mobile and interactive voice response payments across the UK and Ireland. They closely listened to what we needed and have provided us with and excellent service that has both improved our collections process and saved us money.

Yakara collaborated with us to implement mobile and interactive voice response payments across the UK and Ireland. They closely listened to what we needed and have provided us with and excellent service that has both improved our collections process and saved us money.

Contact Us

t: +44(0)131 510 0030
e: info@yakara.com

Yakara Ltd, 47 Timber Bush
Leith, Edinburgh, EH6 6QH, UK