Voice broadcasting allows you to reach many customers at once using pre-recorded voice scripts. Our technology allows you to personalise your messages using text-to-speech, so you can make every message individual to each customer.
Your customers can interact with their voice message using their telephone keypad and menus to navigate options and proceed to the relevant service.
Send voice broadcast messages to your customers’ telephones and allow them to confirm, cancel or change their allotted time using their keypad.
Send customers bill notifications when payment is due or when their account has gone into arrears, and provide them with the option to make a self-service payment.
Send voice notifications to customers such as service outage notifications or marketing messages.
Ask customers to provide feedback on your service and allow them to rate their satisfaction using their telephone keypad.
Drive down costs
Voice broadcasting is a fraction of the cost of letters or live agent calling.
Reduce the load
Encourage self-service and reduce the workload in your call centres.
Achieve immediate contact with your customers and provide a self-service channel for out-of-hours business.
Comply with GDPR laws
Automatically generate a STOP list for those who do not want to be contacted to comply with the General Data Protection Regulations.